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Shipping & Returns


What courier do you use for deliveries?

We use USPS & UPS to send all of our orders.

How long does delivery take?

Domestic orders generally take between 5-7 business days to arrive.

Can I track my item?

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will contain your tracking number.


What is the return policy?

We want you to be completely happy with the Koenig products you received. Call our toll free number: 1-877-843-9929 within 30 days of receiving our product if you are requesting a return.

Can you confirm you have received my return?

We aim to process returns within 2 working days of receiving them. You will be notified by email once the return process is complete.

Toll-Free number
1-877-843-9929 Orlando, FL 32835 US



Which payment methods do you accept?

We currently accept all relevant credit and debit cards including Visa, MasterCard, American Express and PayPal.

What currencies can I use?

We accept payment in US dollars only.