ABOUT _ DELIVERY
What courier do you use for deliveries?
We use USPS & UPS to send all of our orders.
How long does delivery take?
Domestic orders generally take between 5-7 business days to arrive.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will contain your tracking number.
ABOUT _ RETURNS
What is the return policy?
We want you to be completely happy with the Koenig products you received. Call our toll free number: 1-877-843-9929 within 30 days of receiving our product if you are requesting a return.
Can you confirm you have received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the return process is complete.
Toll-Free number1-877-843-9929 Orlando, FL 32835 US [email protected]
ABOUT _ PAYMENT
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, MasterCard, American Express and PayPal.
What currencies can I use?
We accept payment in US dollars only.